Pixiera

Legal

Terms of Service

Effective 30 August 2026Last updated 30 August 2026

NEXUS / Pixiera

Effective Date: 30 August 2026 Last Updated: 30 August 2026

These Terms of Service (“Terms”) are entered into between NEXUS (“Pixiera,” “we,” “us,” or “our”) and the person or legal entity accessing or using the Pixiera Services (“Customer,” “you,” or “your”).

Business / Contact Address: Skyview Terrace, Clifton, NJ 07013, USA

For purposes of governing law and dispute resolution, the parties agree that these Terms are governed by the laws of the Netherlands and that the competent courts in Amsterdam, the Netherlands shall have jurisdiction, subject to any mandatory rights that apply under applicable law.

By creating an account, purchasing a Subscription, starting a trial, clicking to accept these Terms, or otherwise accessing or using the Services, you agree to these Terms.

If you are entering into these Terms on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity. In that case, “you” and “Customer” refer to that entity.

If you do not agree to these Terms, you must not access or use the Services.

1. DEFINITIONS

“Account” means the account established to access the Services.

“Authorized User” means an individual whom Customer permits to access the Services through Customer’s Account.

“Customer Data” means information, content, data, materials, text, reviews, business information, website information, customer information, contact information, analytics information, files, or other information submitted to, imported into, connected to, or made available to Pixiera by or on behalf of Customer.

“Output” means reports, recommendations, analyses, summaries, drafts, generated text, generated content, scores, suggestions, classifications, or other results presented by the Services, including AI-generated Output.

“Services” means the Pixiera websites, applications, software, dashboards, tools, features, AI functionality, analytics, workflows, integrations, APIs, reports, and related services made available by Pixiera.

“Subscription” means a paid plan for access to the Services.

“Trial” means a free or promotional trial period made available by Pixiera.

“Third-Party Service” means any service, platform, API, software, website, integration, infrastructure, or technology operated by a third party.

2. ELIGIBILITY

You must have the legal capacity to enter into a binding agreement under applicable law.

The Services are primarily intended for business and professional purposes.

If you use the Services as a consumer, mandatory consumer protection rights applicable to you will continue to apply and nothing in these Terms is intended to exclude or restrict rights that cannot lawfully be excluded or restricted.

3. THE PIXIERA SERVICES

Pixiera provides software intended to help businesses identify, analyze, prioritize, prepare, automate, and measure growth-related activities.

Depending on your Subscription and enabled functionality, Services may include:

Not every feature is available in every Subscription, geography, Account, or product version.

Pixiera may modify, improve, add, replace, or discontinue features from time to time. Where required by applicable law, Pixiera will provide appropriate notice of material changes.

4. FREE TOOLS AND PUBLIC SIGNAL ANALYSIS

Pixiera may provide free analysis tools that allow users to submit a publicly accessible website or other business information.

Where Pixiera states that an analysis uses public signals, the analysis is based on information that Pixiera can lawfully access and technically observe from public sources.

Public-signal analysis may include:

Pixiera does not guarantee that any public-source information is complete, accurate, current, continuously available, or representative of the underlying business.

A free analysis is informational and does not constitute a complete legal, technical, financial, marketing, accessibility, security, or compliance audit.

5. ACCOUNTS

You are responsible for providing accurate and current Account information.

You are responsible for keeping your authentication credentials confidential and for activity conducted through your Account, except to the extent that such activity results directly from Pixiera’s breach of its obligations.

You must promptly notify Pixiera if you reasonably believe that:

Customer is responsible for the actions of Authorized Users.

Customer must not share credentials or otherwise circumvent Account, user, credit, or Subscription limits.

6. SUBSCRIPTIONS AND PLAN LIMITS

Paid Services are provided according to the Subscription selected at purchase.

The applicable Subscription page, checkout screen, order confirmation, or other commercial documentation may identify:

The commercial terms shown to Customer at the time of purchase form part of the applicable agreement.

7. FEES, BILLING, AND TAXES

Pixiera charges in EUR (€) unless another currency is expressly stated at checkout.

Applicable taxes, VAT, duties, or similar charges may be added where required by applicable law.

Subscriptions generally renew automatically for successive billing periods of the same duration unless cancelled.

Customer authorizes Pixiera and its payment provider to charge the applicable fees to the selected payment method.

Payment processing may be handled by a third-party payment provider.

Pixiera generally does not require access to or storage of full payment-card information when payment processing is handled by the payment provider.

8. FREE TRIALS

Where offered for a paid Subscription, the Pixiera Trial period is three (3) days. Pixiera may separately enable promotional or administrative access to higher-tier capabilities where expressly offered; any such access is distinct from the Subscription Trial and does not change the Subscription billing terms.

Before a paid Subscription begins, Customer will be presented with the applicable plan, recurring price, Trial information, and applicable billing terms.

Unless cancelled before the Trial ends, the Subscription may automatically convert to the selected paid plan and the applicable recurring fee may be charged.

The applicable billing date, recurring price, and other relevant information will be shown before or at the time of checkout as required by applicable law.

Customer may cancel a Trial or Subscription through the cancellation mechanism provided by Pixiera or by contacting Pixiera at:

**hello@pixiera.com**

9. CANCELLATION

Customer may cancel a Subscription before its next renewal date.

Unless applicable law requires otherwise, cancellation stops future renewal but does not automatically create a refund for a billing period that has already begun.

Cancellation does not affect amounts already properly incurred before the effective cancellation date.

Where applicable law grants mandatory cancellation, withdrawal, refund, conformity, or similar rights, those rights remain unaffected.

10. REFUNDS

Unless otherwise required by law or expressly stated by Pixiera, Subscription fees are non-refundable.

This does not limit statutory consumer rights, rights arising from Pixiera’s failure to provide contracted Services, or rights resulting from billing errors.

Where a refund is legally required, Pixiera will process it in accordance with applicable law and the applicable payment method.

11. CONSUMER WITHDRAWAL RIGHTS

Where a Customer qualifies as a consumer and applicable law grants a statutory right of withdrawal, that right will apply.

Under EU consumer rules, consumers generally have a 14-day withdrawal period for distance contracts, subject to statutory exceptions and conditions. The rules applicable to digital services and digital content may depend on the circumstances, including whether performance began at the consumer’s express request and whether applicable requirements concerning loss of the withdrawal right were satisfied.

Nothing in these Terms is intended to remove or reduce a mandatory statutory right of withdrawal.

Where required, Pixiera will provide appropriate withdrawal information and a model withdrawal form.

12. CUSTOMER DATA

As between Customer and Pixiera, Customer retains ownership of Customer Data.

Customer grants Pixiera a limited, non-exclusive, worldwide license to host, store, reproduce, transmit, modify as technically necessary, process, display, and otherwise use Customer Data solely as necessary to:

Pixiera does not acquire ownership of Customer Data merely because Customer provides it to Pixiera.

13. AGGREGATED AND DE-IDENTIFIED INFORMATION

Pixiera may create and use information that has been aggregated, anonymized, or de-identified so that it cannot reasonably be used to identify Customer or an individual, for purposes including:

Pixiera will not use de-identified information to intentionally re-identify individuals.

14. CUSTOMER RESPONSIBILITY FOR DATA

Customer is responsible for ensuring that it has all necessary rights, permissions, notices, consents, and lawful bases to provide Customer Data to Pixiera and instruct Pixiera to process it.

Customer must not use the Services to process personal data unlawfully.

Where Customer uses Pixiera for customer communications, review workflows, marketing automation, bookings, loyalty, CRM functionality, or other customer-facing activity, Customer remains responsible for determining the legal basis and applicable requirements for those activities.

Pixiera does not guarantee that use of a particular Pixiera feature automatically makes Customer compliant with privacy, communications, advertising, consumer protection, or sector-specific laws.

15. AI-POWERED FEATURES

Certain Pixiera features use artificial intelligence and machine-learning technologies.

AI functionality may:

AI-generated Output may be inaccurate, incomplete, outdated, unsuitable, biased, or inconsistent.

Customer remains responsible for reviewing Output and determining whether it is suitable for the intended use.

16. AI OUTPUT AND HUMAN REVIEW

Where Pixiera provides an approval mechanism, Customer may review, edit, approve, or reject a proposed action.

Where approval is required, Pixiera is designed not to execute the applicable action until Customer authorization has been recorded.

Where Customer explicitly enables an automation that permits execution without individual approval, Customer is responsible for that configuration and resulting actions.

AI Output is not a substitute for professional judgment.

17. AI-GENERATED CONTENT

Customer may use Output generated through the Services subject to these Terms and applicable third-party restrictions.

Because AI systems may produce similar or overlapping results for different users, Pixiera does not guarantee that Output is exclusive.

Customer is responsible for reviewing Output for:

18. THIRD-PARTY SERVICES

The Services may depend on or integrate with Third-Party Services.

Third-Party Services are governed by their own terms, privacy policies, availability, API limitations, and commercial conditions.

Pixiera is not responsible for:

Customer is responsible for maintaining any third-party accounts and permissions required for an integration.

19. AUTHORIZED ACTIONS

Customer may authorize Pixiera to prepare or execute particular business actions.

Customer is responsible for determining which actions are authorized.

Pixiera may suspend, refuse, delay, or restrict an action where reasonably necessary for:

20. INTELLECTUAL PROPERTY

The Pixiera Services, software, architecture, interfaces, workflows, visual designs, trademarks, logos, documentation, technology, and related intellectual property are owned by Pixiera or its licensors.

Except as expressly stated in these Terms, no ownership rights are granted to Customer.

Customer receives a limited, non-exclusive, non-transferable, non-sublicensable right to use the Services for the duration of the applicable Subscription.

Customer must not:

21. CUSTOMER CONTENT

Customer retains rights in Customer Content.

Customer represents that it has the necessary rights to submit, upload, import, connect, or otherwise provide Customer Content to Pixiera.

Customer grants Pixiera the rights necessary to operate the Services with respect to such Customer Content.

22. FEEDBACK

Customer may provide suggestions or feedback concerning Pixiera.

Customer grants Pixiera the right to use such feedback without restriction, provided that Pixiera will not publicly identify Customer as the source of confidential feedback without permission.

23. ACCEPTABLE USE

Customer must comply with the Pixiera Acceptable Use Policy.

Prohibited uses include, without limitation:

24. SERVICE AVAILABILITY

Pixiera will use commercially reasonable efforts to maintain availability of the Services.

The Services may be unavailable or degraded because of:

Unless expressly agreed otherwise, Pixiera does not provide a guaranteed uptime level under these Terms.

25. MODIFICATION OF SERVICES

Pixiera may modify, improve, replace, suspend, or discontinue features.

Where a change materially affects a paid Subscription and applicable law requires notice or remedy, Pixiera will provide the notice and remedy required by applicable law.

26. SUSPENSION

Pixiera may suspend access where reasonably necessary to:

Where reasonably practicable, Pixiera will provide notice and an opportunity to remedy the issue.

27. TERMINATION

Customer may terminate its Account according to Pixiera's available cancellation procedures.

Pixiera may terminate access where Customer materially breaches these Terms and fails to remedy the breach within a reasonable period after notice, unless immediate termination is reasonably necessary.

Upon termination, Customer’s right to use paid Services ends.

28. CUSTOMER DATA AFTER TERMINATION

Following termination, Pixiera may delete Customer Data in accordance with the Privacy Policy, applicable DPA, and applicable law.

Pixiera may retain limited information where necessary for:

29. CONFIDENTIALITY

Each party may receive non-public information of the other party.

The receiving party will use reasonable care to protect confidential information and will use it only for purposes associated with the relationship between the parties.

Confidential information does not include information that:

Nothing in these Terms requires Pixiera to publicly disclose confidential infrastructure, security-sensitive implementation details, proprietary algorithms, internal systems, or information that is not required to be disclosed by law.

30. WARRANTIES AND DISCLAIMERS

To the maximum extent permitted by law, Pixiera does not guarantee that the Services will:

Pixiera does not guarantee that information obtained from public sources or Third-Party Services is complete, accurate, current, or continuously available.

Pixiera does not provide legal, tax, accounting, financial, medical, or other professional advice.

31. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

Subject to the foregoing, and to the maximum extent permitted by applicable law, Pixiera will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of:

Subject to applicable law, Pixiera’s aggregate liability arising out of or relating to the Services or these Terms will not exceed the total fees paid or payable by Customer to Pixiera for the Services during the twelve (12) months immediately preceding the event giving rise to the claim.

Nothing in this Section limits liability to the extent such limitation is prohibited under applicable law, including applicable mandatory consumer protection law.

32. INDEMNIFICATION

To the extent permitted by applicable law, Customer will indemnify and hold harmless Pixiera and its officers, directors, employees, and affiliates from claims, liabilities, losses, damages, costs, and reasonable expenses arising from:

Nothing in this section applies to the extent a claim results from Pixiera’s own unlawful conduct or non-excludable liability.

33. DATA PROTECTION

The parties acknowledge that the Services may involve processing of personal data.

Pixiera’s Privacy Policy applies to processing for which Pixiera acts as a controller.

Where Pixiera processes personal data on behalf of Customer, the applicable Data Processing Addendum applies.

The DPA controls in case of conflict on matters specifically concerning processor obligations and Customer Data protection.

34. CHANGES TO THESE TERMS

Pixiera may update these Terms to reflect:

Where legally required, Pixiera will provide advance notice of material changes.

The latest version will be identified by the “Last Updated” date.

35. GOVERNING LAW

These Terms are governed by the laws of the Netherlands, without giving effect to conflict-of-laws rules that would result in the application of another jurisdiction's law, except where mandatory law provides otherwise.

36. JURISDICTION

Subject to mandatory rights applicable to consumers or other mandatory provisions of law, the competent courts in Amsterdam, the Netherlands shall have jurisdiction over disputes arising out of or relating to these Terms or the Services.

Nothing in this clause limits a mandatory right of a consumer to bring proceedings in another competent court where applicable law grants such a right.

37. SEVERABILITY

If any provision is found invalid or unenforceable, the remaining provisions remain in effect.

The invalid provision will be interpreted or modified only to the minimum extent necessary to make it enforceable, where legally permissible.

38. NO WAIVER

A failure to enforce any provision does not constitute a waiver of the right to enforce it later.

39. ENTIRE AGREEMENT

These Terms, the Privacy Policy, Cookie Policy, Acceptable Use Policy, AI Use & Transparency Notice, applicable DPA, Subscription terms, and other documents expressly incorporated by reference constitute the agreement between Customer and Pixiera regarding the Services.

40. CONTACT

NEXUS / Pixiera

Skyview Terrace Clifton, NJ 07013 USA

Email: **hello@pixiera.com**