Effective Date: 30 August 2026 Last Updated: 30 August 2026
This Privacy Policy explains how NEXUS, operating the Pixiera service (“Pixiera,” “we,” “us,” or “our”), collects, uses, discloses, retains, and protects personal data when you visit Pixiera websites, create an Account, use Pixiera Services, communicate with us, or otherwise interact with Pixiera.
Business / Contact Address: Skyview Terrace, Clifton, NJ 07013, USA
Email: **hello@pixiera.com**
Pixiera seeks to provide meaningful transparency while protecting confidential security, operational, and proprietary information. Nothing in this Privacy Policy requires Pixiera to disclose confidential technical details, security-sensitive architecture, proprietary algorithms, internal controls, or other information that is not required to be disclosed by applicable law.
Where applicable data protection law requires particular disclosures, Pixiera will provide those disclosures in the manner and level of detail required by that law.
1. WHO WE ARE
For purposes of applicable data protection law, the entity responsible for processing personal data described in this Privacy Policy is:
NEXUS Skyview Terrace Clifton, NJ 07013 USA
Privacy Contact:
Where applicable law requires appointment of a Data Protection Officer (“DPO”), the relevant contact details will be provided through the appropriate privacy channel.
2. DIFFERENT ROLES IN DATA PROCESSING
Pixiera may act in different legal capacities depending on the processing activity.
2.1 Pixiera as Controller
Pixiera acts as a controller when it determines the purposes and means of processing personal data for its own purposes, including:
- operating Pixiera websites;
- creating and managing Accounts;
- providing Services directly to users;
- processing subscriptions and billing information;
- managing support;
- securing Services;
- preventing fraud and abuse;
- improving products;
- measuring product performance;
- communicating with prospects and customers;
- complying with applicable law; and
- operating Pixiera's business.
2.2 Pixiera as Processor / Service Provider
Where a customer uses Pixiera to process personal data concerning that customer's own customers, leads, reviewers, subscribers, employees, contractors, contacts, or other individuals, Pixiera may act as a processor or service provider on behalf of that customer.
In such circumstances, Customer generally determines the purpose and means of processing.
That processing may be governed by the applicable Customer agreement and Data Processing Addendum.
The GDPR distinguishes controller and processor responsibilities according to the actual role performed in the processing rather than solely by contractual labels.
3. PERSONAL DATA WE MAY COLLECT
The data we collect depends on how you interact with Pixiera.
3.1 Information You Provide
We may collect:
- name;
- email address;
- password or authentication information;
- company or business name;
- business website;
- business category;
- business location;
- job title or role;
- Account preferences;
- Subscription information;
- billing-related information;
- support communications;
- survey responses;
- feedback;
- information provided through forms;
- uploaded or submitted content; and
- other information you voluntarily provide.
3.2 Account and Product Information
We may process:
- Account identifiers;
- Subscription status;
- Trial status;
- plan information;
- usage quantities;
- credits;
- feature usage;
- workflow information;
- approvals;
- actions initiated;
- settings;
- integration status;
- system logs;
- diagnostics; and
- support history.
3.3 Technical Information
We may collect:
- IP address;
- browser type;
- operating system;
- device type;
- language;
- time zone;
- approximate geographic information derived from technical data;
- referring pages;
- pages viewed;
- timestamps;
- interaction events;
- error information;
- security logs; and
- similar technical information.
3.4 Integration Data
Where Customer connects a Third-Party Service, Pixiera may receive information made available through that integration.
Depending on the integration, this can include:
- business profile information;
- account identifiers;
- website analytics;
- customer records;
- review information;
- campaign information;
- engagement metrics;
- booking information;
- social media information;
- marketing data;
- content;
- permissions; and
- access tokens or similar technical credentials.
The precise data depends on the integration and permissions granted.
4. PUBLIC WEBSITE AND BUSINESS INFORMATION
Certain Pixiera tools analyze publicly accessible websites and business information.
Where Pixiera performs public-signal analysis, it may process information that is publicly accessible from:
- websites;
- publicly visible pages;
- publicly available business listings;
- public business profiles;
- public metadata;
- publicly observable customer-facing elements; and
- other lawful public sources.
Pixiera does not represent that public information is complete, accurate, current, or continuously available.
5. PURPOSES OF PROCESSING
Pixiera may process personal data for the following purposes.
5.1 Service Delivery
To:
- create Accounts;
- authenticate users;
- provide requested functionality;
- analyze websites;
- provide reports;
- generate recommendations;
- operate AI features;
- support workflows;
- prepare content;
- execute authorized actions;
- provide integrations; and
- provide customer support.
5.2 Billing
To:
- process subscriptions;
- manage Trials;
- process invoices;
- communicate billing information;
- detect billing errors;
- manage payment status; and
- administer cancellations.
5.3 Security
To:
- secure Accounts;
- detect suspicious behavior;
- prevent fraud;
- prevent abuse;
- investigate incidents;
- maintain system integrity; and
- protect users and third parties.
5.4 Product Development
To:
- understand Service usage;
- improve performance;
- troubleshoot issues;
- develop features;
- evaluate product quality;
- improve user experience; and
- create aggregated or de-identified analytics.
5.5 Communication
To:
- provide transactional messages;
- respond to support inquiries;
- deliver security notifications;
- send billing notifications;
- communicate material service changes; and
- provide information requested by the user.
Where permitted by law, Pixiera may send marketing communications.
6. LEGAL BASES FOR PROCESSING
Where GDPR applies, Pixiera relies on one or more lawful bases depending on the specific processing activity.
These may include:
Contract
Where processing is necessary to provide Services or administer a Subscription.
Legitimate Interests
Where processing is necessary for legitimate interests such as:
- operating the business;
- preventing fraud;
- securing Services;
- improving Services;
- managing customer relationships;
- communicating with existing customers;
- protecting legal rights; and
- maintaining Service reliability.
Pixiera considers the interests, rights, and freedoms of affected individuals when relying on legitimate interests.
Consent
Where applicable law requires consent, Pixiera may request consent before processing.
Consent may be withdrawn at any time.
Legal Obligation
Where processing is necessary to comply with applicable law.
Other Lawful Bases
Where applicable law recognizes other lawful bases, Pixiera may rely on those bases where appropriate.
7. MARKETING COMMUNICATIONS
Where legally permitted, Pixiera may communicate with prospects and customers regarding:
- Services;
- product updates;
- educational materials;
- events;
- promotions;
- offers; and
- other marketing matters.
Where consent is legally required, Pixiera will obtain the required consent.
Marketing messages will generally include an unsubscribe mechanism where legally required.
Transactional, security, billing, and account-related messages may continue after a marketing opt-out where permitted by law.
8. AI PROCESSING
Certain Pixiera Services use artificial intelligence and machine-learning technologies.
AI processing may involve:
- website information;
- business information;
- Customer Data;
- review content;
- marketing content;
- workflow information;
- configuration data;
- product activity; and
- information obtained through integrations.
Pixiera will use such data in accordance with the applicable agreement, Privacy Policy, DPA, and configured Service.
9. AI MODEL TRAINING AND PRODUCT IMPROVEMENT
Pixiera does not intend to use Customer Data for independent training of general-purpose AI models operated by third-party providers unless such use is separately disclosed and permitted under the applicable agreement.
Pixiera may use aggregated, de-identified, or otherwise lawfully processed information to understand product performance, improve Services, prevent abuse, conduct analytics, and develop product functionality.
Technical implementation of this section must be verified internally before publication.
10. AUTOMATED PROCESSING AND PROFILING
Pixiera may use automated systems to:
- identify potential opportunities;
- prioritize recommendations;
- summarize information;
- generate recommendations;
- prepare content;
- classify information; and
- assist with workflows.
Unless expressly disclosed otherwise, Pixiera does not intend to make solely automated decisions concerning individuals that produce legal effects or similarly significant effects concerning those individuals.
Where applicable law grants rights relating to solely automated decision-making or profiling, Pixiera will respect those rights.
11. DATA SHARING
Pixiera may disclose personal data to categories of recipients necessary to operate the Services.
These may include providers supporting:
- cloud hosting;
- databases;
- authentication;
- infrastructure;
- AI processing;
- payments;
- email;
- analytics;
- monitoring;
- customer support;
- security;
- communications;
- fraud prevention; and
- other operational functionality.
Pixiera may also disclose data:
- where required by law;
- to comply with lawful requests;
- to protect rights or safety;
- to investigate fraud or abuse;
- to enforce contracts; or
- in connection with a corporate transaction.
Pixiera will not sell Customer Data to third parties for their independent commercial purposes.
12. THIRD-PARTY INTEGRATIONS
When Customer connects a third-party service, information may be exchanged as necessary to provide the integration.
Such Third-Party Services have their own privacy practices and terms.
Pixiera does not control independent processing performed by third-party platforms.
13. INTERNATIONAL DATA TRANSFERS
Pixiera or its service providers may process personal data outside the country where the individual is located.
Where applicable law restricts international transfers, Pixiera will use an appropriate lawful mechanism, which may include:
- an adequacy decision;
- Standard Contractual Clauses;
- applicable contractual safeguards;
- supplementary technical or organizational safeguards; or
- another legally recognized transfer mechanism.
The European Commission has adopted Standard Contractual Clauses for transfers of personal data to third countries.
14. DATA RETENTION
Pixiera retains personal data only for as long as reasonably necessary for the purposes for which it was collected, including:
- providing Services;
- administering Accounts;
- complying with law;
- resolving disputes;
- maintaining security;
- preventing fraud and abuse;
- enforcing agreements; and
- protecting legal rights.
Retention periods depend on the type of data and purpose of processing.
Pixiera may retain certain records for longer periods where required by tax, accounting, legal, security, fraud-prevention, or regulatory requirements.
15. YOUR DATA PROTECTION RIGHTS
Subject to applicable law, you may have the right to:
- access personal data;
- correct inaccurate data;
- request deletion;
- request restriction of processing;
- object to processing;
- receive certain data in a portable format;
- withdraw consent;
- object to certain profiling; and
- exercise rights relating to automated decision-making where applicable.
The GDPR recognizes rights including access, rectification, erasure, restriction, portability, and objection, subject to applicable limitations.
16. EXERCISING YOUR RIGHTS
Privacy requests may be submitted to:
We may need sufficient information to verify the identity of the requester.
Where GDPR applies, requests will generally be handled within one month, subject to applicable extensions permitted by law for complex or numerous requests.
17. COMPLAINTS
You may contact Pixiera with privacy concerns before filing a complaint with a supervisory authority.
Where applicable law provides a right to lodge a complaint with a data protection authority, you may exercise that right.
18. CHILDREN
The Services are not intentionally directed to children who are not legally permitted to use the Services.
Pixiera does not knowingly collect children's personal data in circumstances where such collection would violate applicable law.
19. SECURITY
Pixiera uses reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, destruction, misuse, alteration, or disclosure.
Depending on the system and risk, measures may include:
- access control;
- authentication;
- authorization;
- encryption in transit;
- appropriate encryption at rest;
- tenant isolation;
- logging;
- monitoring;
- backups;
- incident response;
- least-privilege access; and
- security procedures.
Pixiera does not publish sensitive implementation details that could materially increase security risk.
No internet-based service can guarantee absolute security.
20. DATA BREACHES
Where required by applicable law, Pixiera will notify relevant authorities, affected customers, or affected individuals of qualifying personal data breaches within the applicable legal timeframe.
Incident response may include:
- detection;
- containment;
- investigation;
- risk assessment;
- remediation;
- recovery; and
- legally required notification.
21. COOKIES
Pixiera uses cookies and similar technologies as described in the Pixiera Cookie Policy.
Where applicable law requires consent for non-essential technologies, Pixiera will seek consent before activating them.
22. LEGAL AND CORPORATE TRANSACTIONS
Pixiera may disclose or transfer personal data where reasonably necessary in connection with:
- a merger;
- acquisition;
- financing;
- restructuring;
- sale of assets;
- corporate reorganization; or
- similar transaction.
Any such transfer will be handled subject to applicable law.
23. CHANGES TO THIS PRIVACY POLICY
Pixiera may update this Privacy Policy to reflect changes in:
- law;
- technology;
- Services;
- processing activities;
- security practices; or
- business operations.
Where required, Pixiera will provide appropriate notice.
24. CONTACT
NEXUS / Pixiera
Skyview Terrace Clifton, NJ 07013 USA
Privacy Contact:
Effective Date: 30 August 2026 Last Updated: 30 August 2026